Frequently asked questions

Pick a product, size and colour, tap «Add to cart». Open the cart and fill in your contact details. The manager will reach out to confirm the order.

Yes, until the order has been dispatched. Reach out by phone or Telegram — we'll change size, colour, add an item, or cancel.

Drop us a message — we'll check restocking timelines. We can often pre-order from the next batch or suggest an alternative.

At the showroom — cash or card (UzCard, Humo, Visa, Mastercard). On delivery in Tashkent — payment to the Yandex courier. For regions, the payment method is arranged by the manager. Online payments (Click, Payme, Uzum) are coming soon.

Tashkent, Alfraganus mall, store F-44. Summer 11:00–21:00, winter 11:00–20:00. Drop in to try on gear or pick up an online order.

Tashkent — same day via Yandex. Regions — 1–2 days via partner courier. Showroom pickup — same day.

Tashkent — Yandex tariff (depends on distance). Regions — 60,000 UZS. Pickup — free. Orders over 1,500,000 UZS ship free anywhere in Uzbekistan.

All of Uzbekistan. We pack the order and ship it via our partner courier; takes 1–2 days.

We don't issue refunds. We exchange items for any other item in the store at an equal price. A refund is only possible in case of a manufacturing defect — under Uzbek law.

3–5 days from the date of purchase. The item must be unused, with original tags and factory packaging intact.

Get in touch and ship the item to the store — we cover the return shipping. Repeat shipping of the replacement is paid by the customer.

Yes. Joma UZ is the official distributor of Joma Sport in Uzbekistan. All products come directly from the manufacturer with the official warranty.

Use our size guide — it has tables for footwear and apparel in EU / UK / US / cm. Not sure? Drop by the showroom to try on, or arrange an exchange with the manager.

Yes. All products carry the official Joma Sport warranty — exchange or refund in case of manufacturing defects.